Being charged twice

Benji_1996
Investigator
Investigator

‎07-06-2022 01:45 AM

I've just noticed today ( should of paid more attention  to it but had lots of other things on my mind) that since taking out the new phone at the start of this year I'm being charged twice a month  at the same ish rate each month. Once on the 4th and again on the 29th, the days do change a little though. I've tried looking on the site to clarify what the payments for but it only sees the 29th payment. Any help from anyone about this?  

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13 REPLIES 13
XRaySpeX
EE Community Star
EE Community Star
In response to Benji_1996

‎09-06-2022 03:38 PM - edited ‎09-06-2022 03:39 PM

No. You can only contact this user discussion group thro' the medium of these forums by posts such as this or by PMs. Just post here & they will answer you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Gidgen
Visitor

‎24-12-2024 04:59 PM

@Benji_1996 I don't suppose you ever got to a resolution on this? I might have a similar situation; sorry to contact you, anything you could provide would be appreciated!

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DMYTRO123
Visitor

‎30-04-2025 09:55 AM

Me toowhy please 

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Ali_A
EE Community Support Team
In response to DMYTRO123

‎30-04-2025 12:11 PM

Hi @DMYTRO123 

Please give our Customer Care team a call on 150 from your phone, who will be able to investigate reason for having 2 payments taken for your mobile contract. 

Ali