I had to renew a few months ago and assumed I was getting the same contract at a new (more expensive) price as I had cancelled the broadband and lost the discount. I have always had EU roaming included.
Then when I arrived on holiday in Spain rather than get the usual roaming message I received a message saying I would be charged about £2 a day for roaming.
After ringing EE I was informed that the following didn't mean I had EU roaming.
----------
Additional items Daily EU Roaming Charge
£0.00
£20 off your next phone
£0.00
WiFi Coverage Boost
£0.00
Now to me that looks like I have EE roaming. But no, seemingly it should look like this (this is from my 1st contract)
----------
Additional items
Spend Cap £0.00
£0.00
WiFi Coverage Boost
£0.00
£2.47 per day for EU roaming
£0.00
Roam in EU
£0.00
The upshot was I had to agree to pay £3 a month extra.
So be careful. If I had realised within the 14 days I would have moved provider.
I've also just lost the free international calls add-on as they want £1.50 a month for that now.
Genuinely feels like loyal customers are easy pickings these days
