App not working

Gb2411 · ‎09-01-2025

Hi I’m trying to organise a new new phone and contract today. I get as far as agreeing to terms and conditions and it keeps saying to try again (see pic). I’ve tried logging in and out, turning WiFi off, resetting the app. It won’t let me connect to the website either via the app.
any suggestions ?

thanks

Christopher_G · ‎10-01-2025

Hi @Gb2411

Welcome to the community.

Could you try using a different device to order please? If the same thing happens, I recommend speaking with our Mobile Care team.

Chris

View solution in original post

XRaySpeX · ‎09-01-2025

@Gb2411 : No pic!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Christopher_G · ‎10-01-2025

Hi @Gb2411

Welcome to the community.

Could you try using a different device to order please? If the same thing happens, I recommend speaking with our Mobile Care team.

Chris