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All rounder not really all rounder

walkerx
Skilled Contributor
Skilled Contributor

I switched from Android to Apple and month contacted EE about my watch and phone plan and cancelled my watch plan as it being on android and not compatible with Apple. At the time I enquired about the Apple Iphone All-Rounder and was told this included plan for watch and to ring up when watch arrived tp get it added.

Been on with 150 to get this added and when I noticed it was saying £7 extra a month the agent, said yes you must pay extra for it. On being passed through to someone else was told yes it's extra. So does the All-Rounder not include the watch plan then, as if this is the case then it is misleading as I would have just stuck on my older plan and added a watch and paid for the inclusive extra direct to Apple as would have been cheaper.

Why must you still pay for a watch plan on top of the all-rounder

 

performing searches online all state the plan comes with free watch plan

 

 

 

12 REPLIES 12
Panda5432
Valued Contributor
Valued Contributor

I have the same problem. EE moved my Apple Watch contract to 100% discount on November but never happened. Now the customers service says, I can't add Apple Watch promotion to my account. It must have been done during the purchase.

I am leaving EE. You have promotions literally impossible to apply or use. I am leaving EE after 8 years. I am extremely disappointed with this operator.

Chris_B
EE Community Star
EE Community Star

@Panda5432  unless you have a phone tariff that includes watch data then you don’t get free watch data.    Do you have such a phone tariff!     

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Panda5432
Valued Contributor
Valued Contributor

Yes I have.