Additional charges on next months bill

[jimbobaggies]

I have been to abroad (outside EU) and want to view what additional charges are going to be added to my bill next month, how do you do this?

[jimbobaggies]

Apologies it wasn't the Roam Abroad pass as it did not work in the country I went to, even still, if there is a pending charge to be added to my bill I would anticipate I should be able to view it via the app. I was with O2 previously and the app was far more intuitive.

[Leanne_T]

Hi @jimbobaggies 

What did the reply show when you text BALANCE to 150? 

Leanne.

[jimbobaggies]

Your current charges to go onto your next bill are £4.53 (this excludes line rental, VAT & any unprocessed charges). 

Your current allowances are: Unlimited UK minutes and Unlimited UK texts. 

You are on our Essential plan.

You have 286MB remaining of your 0MB data allowance. 

This will refresh 16 Mar 2024.

You have used 0Bytes of free data this billing period, Reply FREE USAGE to see a full breakdown.

Have BT Broadband with us? Text DOUBLEDATA to 150 and (subject to a few eligibility checks) we'll double your Mobile data allowance.

For a summary of your recent invoices and payments reply BILL. If you would like more information about your plan reply MYPLAN. 

For info on our other Text Services, reply HELP or go to ee.co.uk/text150.

[Leanne_T]

Thanks @jimbobaggies 

In this case, please call us on 150 and our mobile guides will get this looked into for you 🙂

Leanne.