Add to plan query

[NicholaH]

Hi

I’m looking on the website and I can see an add to plan item on monthly but when I log in it disappears and only gives me the pay in full option.

I’m well within the contract time and have used add to plan a few times before and everything is paid off now.  I got a new contract in July so should be able to add.

can someone help please?

[Chris_B]

@NicholaH  What item ?  as depending on the cost of that item EE just might not be ok with giving your credit for that item.  

[NicholaH]

Hi it’s  LG 43” TV 43UQ70006LB.AEUQ

I’ve had no problem with credit in the past (TV, PS4, VR etc)

but there was a the option for me to add a TV for double the monthly price? Just find it a bit odd, appears to be in stock too 

[Christopher_G]

Hi @NicolaH

I would suggest speaking to our Mobile Care team so that they can check your eligibility and help you get the order put through if you're eligible.

Chris