Cancelled direct debit

SteveHan60 · ‎07-09-2022

Good evening. My wife has mistakenly cancelled my direct debit monthly payment to EE for my phone contract. She will reinstate it tomorrow. Thanks.

Chris_B · ‎07-09-2022

@SteveHan60 This isn’t customer services it’s a public forum,

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎07-09-2022

@SteveHan60 : You can re-set it up yourself.

You can change your bank details under Bills & Payments > Manage Direct Debit.

You will need to be set up as the Bill Payer under Account Settings > Manage Numbers to do that though.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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Christopher_G · ‎08-09-2022

Thanks for letting us know, @SteveHan60.

Depending on the timing, it might mean that you have to make a manual payment for this month's bill. Keep a very close eye on your payments and My EE account or have a chat with our Mobile Care team who will be able to confirm this 100% for you.

Chris