Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Upgrade

Had the worst experience I can't upgrade due to a technical fact that I was promised would be sorted by today to then be told it can take upto 7 days to fix. People need to sort things like this at weekend when off from work. EE don't have the staff ...

Remaining bill charges and using pac code?

Hi, so I got my pac code last week, I haven’t used it yet, my remaining bill charge’s was £33.08, I presume as I haven’t used it yet, this will be lower if I was to use it say tomorrow, basically what I am asking is, if I use the pac code on my last ...

help needed

hi all i have been a customer with EE for over 10 mins years and have 3 phone contracts with them (my 2 children ) i am currently away on holiday in a non eu country and my daughters phone has been stolen. i need assistance with the following; 1 - i...

Where is my refund?

Hello, I wanted to make a contract on a iPhone 13 pro max And i paid a £50 upfront cost But after 2 days i got sent an email saying i was declined. Its been over a month And i still have not recieved my refund. When will i get my money back??

Resolved! I want to tell you that I have cancelled my direct debit. How do I do this??

I want to tell you that I have cancelled my direct debit. HOw do I do this?

Resolved! Roaming charges

I've been with ee for years and upgraded to my current contract in January 2021, when i upgrade next year will I no longer be able to use my data/minutes when I go abroad, obviously I fine this year as my contract started before the cut of data but j...

4GEE Home Router 1m Unlimited £50 Monthly payments

Can anybody tell me how EE can advertise the above contract and yet send a Bill for £70 a month saying that is what the contract costs? I signed up for what I thought, (and was told................and is advertised online as such), a £50 a month cont...

Resolved! Other Companies

Why can we not get details of the services we have paid for through EE . Just a yellow stripe saying that it represents Other companies services is not helpful - why not state what those services were. Sometimes things can be bought by mistake and we...

Resolved! Upgrade extras

Recently upgraded handset and got this text, just checking to see if it is a scam as I upgraded to an A53, not A33?Hi from EE. Thanks for your recent order which includes free Samsung Smart Tag and Samsung Superfast Charger. Your gift will be sent 15...

Appalling Service and Let Down by EE.

Hi, We have four mobile contracts with EE within my family, having been with them since the start. But, my experience today with EE was poor and I would like to raise the issue of buying insurance through EE with potential future customers and advise...