Account refusing to link

Reecekao94 · ‎08-01-2026

I had my EE id and product linked on the app, but for some reason it is randomly unlinked now and it will NOT let me relink it, for some odd reason. I have a contract to pay off ASAP but due to this unfortunate problem, i can't do that as it won't let me relink everything and sign into my account. Please someone help me with this. Thank you

Debbie_G · ‎09-01-2026

Hi @Reecekao94.

Thanks for coming to the community.

@XRaySpeX has shared some great advice to help with your payment.

If you’re still having trouble linking your account, please give our team a call. They'll be able to access your account and help look into this further.

Debbie

View solution in original post

XRaySpeX · ‎08-01-2026

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Debbie_G · ‎09-01-2026

Hi @Reecekao94.

Thanks for coming to the community.

@XRaySpeX has shared some great advice to help with your payment.

If you’re still having trouble linking your account, please give our team a call. They'll be able to access your account and help look into this further.

Debbie