Acceptance of contract

[Radical-autist]

Hi, I’ve had no confirmation 72 hours later about my contract but I got an email this afternoon saying that thank you for my choice to pay with direct debit and the details for that. Does that mean it’s been accepted and awaiting dispatch? Or is it a standard thing in the waiting process thank you 

[FIZZYLP]

Hello @Radical-autist 

the contract shouldn’t take longer then 60 minutes to arrive, you’ll need to contact the NEW ED Guides to resend the contract, sometimes unknown errors occur from the automated communication system.

If the contract isn’t what you’ve agreed you can cancel with no Held To Term Charges within 14 days of the go live date (activation date).

[Radical-autist]

But I got an email straight away telling me what the terms of the contract are it was a pre acceptance contract. But I havent heard anything about whether I’ll actually get the phone  

[Katie_B]

Hi @Radical-autist. 

This sounds like your order has been received and is being processed. 

What phone did you order?

Please also provide the colour and memory size. 

Katie

[Radical-autist]

The iPhone 13 128gb in pink 

[Katie_B · Accepted solution]

Thanks for getting back to me @Radical-autist. 

This phone is showing as in stock. I'd recommend giving us a call for an update on your order. 

Katie

[Radical-autist]

Thank you so much for the help! I’ve called up and they said they don’t know why it wasn’t updated but the phone will be delivered in about an hour by the courier. Thank you again 

[Katie_B]

That's great to hear @Radical-autist. 

I hope you love your new phone 🙂

Katie