28-12-2023 12:25 PM
Yesterday I rang EE to switch from pay as you go SIM only to the current 30% off SIM only offer for 5Gb Essentials, 24 months shown costing £9.10 per month on the EE website (I have a screenshot). The Ts&Cs were shown on a weblink during the switch process; I read all 12 pages and would swear that the first page said charge was £9.10, although remaining pages referred to £13; customer service person was charmingly reassuring that it would be alright in the end, basically.
I haven't yet got a copy of the Ts&Cs and can't see a place to download them on my account, but the plan info when I log in says I'm on 'Essential SIM 5GB £18 (£13)' with '£18 monthly' under that.
Anyone else been through this and can advise what's going on? And who to call to sort it out??
Solved! See the answer below or view the solution in context.
28-12-2023 01:21 PM - edited 28-12-2023 01:22 PM
@carboniferous that existing customer offer for 30% off is for when you already have a contract and you take out a second line on your account.
It’s a multi line discount
You don’t get 30% off because you switched from PAYG to a contract.
28-12-2023 01:21 PM - edited 28-12-2023 01:22 PM
@carboniferous that existing customer offer for 30% off is for when you already have a contract and you take out a second line on your account.
It’s a multi line discount
You don’t get 30% off because you switched from PAYG to a contract.
28-12-2023 01:30 PM
Thanks, Chris. I understand what you're saying, but don't understand how it's possible to have multiple lines on a single mobile SIM only phone; can you explain with different words? 😉
28-12-2023 06:51 PM
All it means is if you have some other mobile contract with EE then you'll get 30% off this 1. If you don't have some other mobile contract with EE then you won't.