3g Plan ending

[nmh42]

My partner and I both have letters stating that out 3G (Orange) plan will come to an end in Jan 23. It also says that if we do nothing they will automatically change our plan in November 22. On the website it says if we do nothing we will only lose data connection. These things taken together do not make sense, does anyone know what will actually happen? Also assuming we change (or EE change automatically) our plan do we then lose free roaming?

[nmh42]

fairly sure they switched our plan but didn't change the SIM so they are the old Orange ones. Sounds like we will have to (and should) have them changed, can they do that in a shop as a walk in or do we have to order/book something?

[nmh42]

Samsung A41 and a Wiko Y62 +   (French made I think android 11 Go)

[XRaySpeX]

Texting NUMBER to 150 will tell you what network the SIM is now on, EE or Orange.

[nmh42]

Thanks, that returned that both phones are on an EE plan....we are in France at the mo so thats why new sims are a concern.

[nmh42]

Hello again, we ordered 2 new sims which are being forwarded to us in France. The advisor at EE said we can activate the SIms by calling them (presumably put one new sim in one phone and call on the other phone with the old sim) but I have seen a couple of comments online that this must be done in the UK. Could you clarify the situation?

[Leanne_T]

Hi @nmh42 

The SIM cards would need used in the UK on the EE network before they will work when roaming. 

Leanne.

[nmh42]

Hi Leanne, we were assured by Chloe when we ordered the SIMs that we could activate them in France by called Customer Services. That is the reason we went ahead with the new contract she suggested.

Our post is being re-directed to our project in France at the moment, to first use the SIMs in the UK we would have to receive them in France then come back to the UK and activate them. The SIMs are due here in the next few days and we are not back in the UK for three weeks. Will the SIM activation wait that long?

There also seems to be an activation page on the online accounts, can't we use that?

Could you give us a definite answer on this please, we only signed up for the new plan as we were offered the convenience of activating the SIMs here in France.

[blueberry61]

I have a follow up on this. I have an old Orange plan and got the letter mentioning that January 2023 is the date that the plan will no longer be supported. But this webpage says June 2023: ee.co.uk/3gplans . I spoke to Customer Service today and they were told it was January. Can anyone at EE (Leanne_T?) confirm which is correct? And if I do nothing will I just lose 3g data access on my current plan?

[Chris_B]

@blueberry61  Go by the letter as the webpage probably needs to be updated.   The letter is your acknowledgment of this switch off. 

[blueberry61]

Thanks very much Chris. It is confusing though and it sounds like you are not 100% sure? If I do nothing will I just lose 3g data access on my current plan, or will I be cut off altogether? OR should I contact EE for alternative plans?