The EE Community

Separate My EE Access for Additional Line

I have an additional line on my EE account, which is my partner’s SIM card. At the moment, she can only access her account details (e.g. usage, allowances, etc.) by logging in through my “My EE” account using my username and password.i would like to ...

Poor signal

I have moved and upgraded from BT to EE full fibre (1gb).On the old BT router I always have 5 bars no matter where I'm in the house, from the ground floor to the loft room, it never missed a beat.I now have an EE router and on the first floor the bar...

NOT WORKING! - Upgrade to iPhone 16 Pro Max with NHS Discount

I spoke to someone at EE customer services a few weeks ago when I went to upgrade my current iPhone 15 Pro Max 256GB to the iPhone 16 Pro Max 512gb with the full works data plan.My wife is a nurse and got me an NHS code from the EE Perks website. Whe...

My mobile phone

Online complaint form -postcode

Trying to write a complaint on the online form, yet won’t accept my postcode in any format. It’s this intended! 

Slow speed on new 990mbps package. Could cable be damaged?

Hi. I just had Openreach install my new line for the 990mpbs package. Speed is rubbish. After the first day which was close to the correct Speed, it now fluctuates between 60 - 990.I noticed that a car drove over the cable while the engineer was inst...

Using phone in Turkey

What do I need to do add calls and texts to call home when in Turkey.fp.info it before I go.i used to get bolt ones but I can't find it in app anymore Thanks 

EE Sim Internet is not working in my device

Certainly! Here's a polished and respectfuVery Disappointed with EE SIM – No Mobile Data on Compatible Device@I recently switched from Vodafone to EE after hearing great things from friends about EE’s network quality. I received my EE SIM on 26th May...

5G Fair usage policy in 2025

I have all rounder on my Iphone,fair usage policy in 2025 is ??? GB Thanks @Unlimited

Data access roaming

I have a £5 Everything Pack. When I went to Spain I paid for 10 days EU roaming. Voice and text were fine but no data access. The information on this site indicates that I should get all three??