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How do I leave feedback?

Good Evening, I’m not sure where to leave positive feedback and to best reach the EE Store workers. However, I have a great experience when upgrading my phone at the Lakeside Shopping Centre, Essex. Naveed & Ruheet the two guys that helped me sort ou...

Looking for Dongols for Sick Kids in Cancer Hospitals

In April 2026 sadly our daughter passed away after a long 2.5 year battel with cancer. The only thing that kept her going the last 6 months was a dongol my friend bought that allowed her to stay connected with and play games with her friends online. ...

Amazing Guide Experience - Kenny from Plymouth - 18/06

I wanted to leave some positive feedback for Kenny, who helped me today with an issue activating my broadband.When I called EE, I was initially quite frustrated because my broadband activation had been delayed by around a week, and although my router...

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Resolved! EE Customer Service are brilliant

I have spoken to several EE guides over the last few days, as my father is 94 so needs help with his mobile account. I also have hearing difficulties. All of them have been so patient (one even called me back today after the call got cut off). I didn...

Resolved! how do I get a reference from EE

I worked for Orange between 1998 and 2014 and I would like to get a reference to comfirm I worked for EE (Orange) - who do I contact please? ThanksBen

Resolved! I have never been so frustrated at trying to get to speak to a person at EE.

I really would like to say how bad the pathway to getting to speak to a person is. Step up ee. You charge high rates for very poor customer service.Please add option on the phone for person to person.

Resolved! HUGE THANKS TO HAROON AT FOSSE PARK LEICESTER SHOP

My wife and I went to the Fosse Park leicester EE shop. We got there quite late cos of work and traffic to get to the store. When we got to the shop Haroon welcomed us and asked if we needed help with anything. We told him that we came to upgrade my ...

Want to say thank you to an EE guide?

At EE, our guides are here to help keep you connected. If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our custo...