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Want to say thank you to an EE guide?

At EE, our guides are here to help keep you connected. If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our custo...

Can't jump to first unread post

I hope this is the right place for a question about the community website. The community feedback forum is the obvious place, but that is closed.My question is about jumping to the first unread post in a thread. I have ticked my option in My settings...

Wageslip Error

Hi there!I'm an ex-employee and I need to get my last payment details from you, I need my last wage slip and P60, as apparently EE paid me last year (a month after I got fired) despite me never getting the money. I have started an investigation with ...

Why 7 days ago was I sold a package to change from BT with 20 years issue free

sold a new EE package as though it was all one company after 25 years of no issues to now have no wifi, no TV its not working we cannot watch tv or use wifi even on phones and then I see this was a suggestion in an area that is clearly having “mast”...

Resolved! March Hold Music 2026

Hi. Could someone tell me what the current hold music EE are using at the moment, please?

Resolved! Former employee pension

HiI am a former employee, Field Engineer from about 1998 to 2002. I can't find any reference to the pension scheme at the time, which I may or may not have had. Can you tell me who the pension provider was at the time, and any other pertinent details...

What use are EE shops ?

Today my wife and I drove into town, 45 minutes travel, to visit an EE shop. We wanted to move a phone from my account to hers, a 'change of ownership' in shop talk. As this process would need actions by both of us we thought an in-person visit would...

Resolved! Sponsorship

Hello, I run 2 u11s football teams for Wrockwardine Wood fc in telford, we have just started our 2nd u11s team and due to their high level of ability we are entering the into the junior Premier League to play against academy teams all season long on ...

Resolved! At my wits end with EE - formal complaints not addressed.

I’ve been an EE customer for over ten years, and it’s honestly one of the most frustrating and disappointing experiences I’ve ever had with any company. EE has repeatedly mis-sold products, provided unreliable service, and handled complaints with com...

Resolved! Football under 8s sponsorship

Dear EE and the community,I hope you are well.I am reaching out on behalf of Withymoor Colts FC, a community grassroots football club based right here in the local area. We have just formed a brand-new Under 8s team for the upcoming season, giving lo...