why do have to wait for full fibre if CityFibre have laid tubes
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09-01-2025 03:30 PM
Not sure how EE get full fibre to the house, but now CityFibre have ripped up the pavements and laid empty fibre tubes to our houses (Boris's gigaband project) why does EE still say EE full fibre is not yet available in our postcode?
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09-01-2025 03:35 PM
Same here, BT not due to lay fibre until 2026, City installed 2 years ago.
City is a rival company that is why.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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09-01-2025 03:36 PM - edited 09-01-2025 03:38 PM
@Peter_Watthey Do not think that EE use the city fibre infrastructure to get fibre, they are a competing company for BB and that may just be the whole reason but will go have a look to see which ISP's city fibre have signed up for. Nope EE not on the list.
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09-01-2025 03:38 PM
If EE come and dig up the pavements again, that's barmy!
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09-01-2025 03:42 PM
EE aren't responsible for the network deployment, they operate on the Openreach network. It would be Openreach that will be digging up the pavements (if required) in your area for you to get EE Full Fibre.
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09-01-2025 03:42 PM - edited 09-01-2025 03:53 PM
@Peter_Watthey Nothing to do with EE, they use the OR infrastructure to get Fiber about, so that is really down to them as to what they have currently and when/if they are prepared to do the needful.
If you already have a BT landline, then OR infrastructure is there, they are learning the lesson that having other companies stuff there fibre into there duct's can be very bad for them when they get round to doing for themselves only to find now that there is no room to get the fiber cables through were needed.
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09-01-2025 04:04 PM
EE uses the Openreach infrastructure, CityFibre has their own infrastructure/ They are discrete. EE only gets its BB entirely from OR.
Other ISPs, like Voda & Sky, get BB from either. I suppose EE could too but are not likely to as EE & OR are part of the same BT Group.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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09-01-2025 04:57 PM
EE/BT/OR - we are talking semantics, they all relieve themselves into the same pot.
OK I should have said if OR dig up the pavements again, THAT is barmy.
It was EE who offered be full fibre for the same £30 pm when I was renewing my 4G broadband, I just wondered how that would happen, but it seems not yet and only with more digging.
Thanks everyone for the information and advice. 👍
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18-06-2025 10:52 PM
EE use Openreach infrastructure. City Fibre is a different infrastructure provider. If City Fibre have laid the fibre you have to use one of their associated providers. EE is not one of them. You can switch to one of City Fibre's listed providers but you will need to pay to end your EE contract early. This is all the result of privatisation of one of our essential services. Some people (me included) knew that privatisation of the national telecoms network would lead to this sort of nonsense.
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18-06-2025 11:00 PM
According to my MP, the government’s Dig Once policy should make use of CityFibre’s EMPTY fibre tubes mandatory in an ideal world.
CityFibre have NOT laid fibre they have laid an infrastructure of empty tubes that could be used by any fibre provider. I doubt the government have the will to enforce the policy in the end though.
Yes I know I would have to use Vodafone etc, but surely BT/EE/OR should be lobbying parliament to get use of the tubes.
