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Restricted in error

mark3530
Investigator
Investigator

‎26-03-2026 10:17 AM - last edited on ‎26-03-2026 11:40 AM by

Hi mine has been restricted presumably by error as I am a new customer and activation date was Monday 23 2026. EE engineer came and muttered that this wasn’t the first such error he had encountered when new accounts were set up and arranged for BT open reach to visit Friday 27 2026. I would have thought the restriction could have been sorted out remotely without waiting for a visit. Member of EE faults team unhelpful and insisted I would only get the minimum of around £9 a day for loss of service despite the inconvenience and time taken up in phone calls and having to stay in for engineer visits etc. Poor first impression of EE customer service. 

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎26-03-2026 11:42 AM

@mark3530 : What do you mean by restricted? Do you mean your BB hasn't been activated yet due to some fault found by OR?

Activation delay is £6.64 / day not the ££9.98 / day for a repair delay.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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mark3530
Investigator
Investigator
In response to XRaySpeX

‎26-03-2026 12:22 PM

No broadband is activated and confirmed by a text on Monday and EE engineer who attended on Wednesday. I’m not an expert but the brand new router is not able to read the broadband signal and this is due to the service having a restriction placed on it typically when a customer hasn’t paid their bill. Obviously not applicable to me as I only signed up this week, so it’s an error in the way my account has been set up by EE. Compensation set at the higher rate as I’m actually currently paying for an internet service I can’t access through no fault of mine 

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JimM11
Community Hero
Community Hero
In response to mark3530

‎26-03-2026 12:35 PM

@mark3530 Has it ever worked or just always been an activation error?

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mark3530
Investigator
Investigator
In response to JimM11

‎26-03-2026 01:05 PM

It’s never worked from activation date and router flashing orange 

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