WiFi issues with new Pixel handsets

[No1male]

Hi, sorry to hijack your post but I wondered if you have managed to get it resolved. I too had a pixel 8 pro and was having issues from day one of the EE broadband with the same router and 1 hub. I have had it about a month and have also brought a pixel 10 pro xl and I'm having the same problem. My wife is sat next to me with a pixel 6a and has no issues what so ever. Not impressed at all

[XRaySpeX]

@No1male : As your post has been made into it own post, please clearly explain your issue & circumstances in greater detail & we'll do our best to help you with it.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[JimM11]

@No1male Pixel 6a is the way to go then by the looks of it, or find the best adjustment on your phone for the EE Router that you have! 

[Ewan15]

@No1male  I have a Pixel 8 Pro and My wife a 6 Pro neither of us have had any issue since joining EE from BT over a year ago.

[No1male]

Hi,

Thanks for the reply. I am currently at work but once home I will send over the requested info.

[No1male]

So to work with a new system I need to buy a 4 year old phone? Amazing how it all worked fine with Virgin Media before switching over?

[No1male]

That's great, I must be I lucky then

[pjljdrw]

Pixel 8 Pro and Pixel 8 owners here ... yep, I had to create a separate 2.4GHz network because the 5GHz Wifi SSID keeps failing over incorrect password (requiring complete WiFi "forget" + from scratch password re-entry).

Sad to hear that the Pixel 10 Pro XL is affected too!!!! 😞

[kmitchpg]

This is sounding very familiar - I've upgraded from the Pixel 8 Pro to the 10 Pro xl and I'm still having issues with the new phone losing connection to the wifi 7 router just like the 8 Pro. I hoped that this would be fixed for the newer phone. 

[No1male]

Hi,

So just got home. I am on the Essentials Full Fibre Gigabit package. I have the Smart Hub Pro with one extender. A speed test at the hub is giving me 900+ down and around 90 up. I've just done a test on my phone and I'm getting 180 down and 22 up. I am jn the next room from the main router. 

When it starts playing up I could be browsing, watching YouTube, pretty much anything. The phone will show as connected but with no internet. If I fully restart my phone or the network settings I will get internet back but it is slow. If I fully restart the router it then seems all ok. I have had to restart the router everyday since we have had it because of this issue. My wife, who sits next to me is on her 6a with no issues. The firetv stick is also steaming fine while this is going on. If I log into my Samsung tablet I also still have internet. In fact everything else ok the house from cameras, Sonos, thermostat etc are all connected and ok.

I have a funny feeling it is to do with the WiFi 7 as all of the other devices are not WiFi 7 compatible yet my Pixel 10 and previous pixel 8 pro are and it is those 2 that are having issues. I don't want to downgrade from WiFi 7 as I have just come from a Google mesh system on WiFi 5 so I was looking forward to the extra speed and range into my garden.

Hopefully the above is enough but if not then let me know 🙂