Email problems due to EE being blacklisted

[T20001]

Hi Bristolian, can you please advice me ? , I have email problems due to EE being blacklisted (uceprotectl3)

[bristolian]

Post moved to a new thread.

What is the email problem you have - can you explain in a bit more detail?

[XRaySpeX]

@T20001 : As EE provides no email services it can't have email addys blacklisted. So who is your email provider?

[T20001]

Hi,

i have a uceprotectl 3 issue with my IPS provider.

my business emails are going to spam.

[XRaySpeX]

Going to spam folder isn't blacklisting. Your email provider & client decides that!

So who?

[bobpullen · Accepted solution]

@T20001 - are you talking about emails you are sending via your EE connection, or emails you are receiving via your EE connection?

Which email provider are the sender and receiver both using?

uceprotect is an IP-based RBL service so looks at your IP address and matches it against a spam database. It should only cause problems if you are sending email directly from your broadband connection i.e. running your own mail server, which I’m assuming you’re not?

If your IP address is causing some sort of problem then you can probably get it to change by turning your router off for 30 mins or so, before powering it back up. You can see the IP address you are assigned at a given moment in time by browsing to a website like this one - https://ipinfo.io/what-is-my-ip