trying to connect my router straight to ont box have a asus rog gt-b98

[elflash69]

hi can anyone help me i have a 2 .5gb ethernet with a 1.8gb ee busiest but when i go to my asus rog rapture and then wan to ont box i am only getting 950mb am i doing something wrong any help would be great running a pc with 2.5gb ethernet and a asus rog rapture GT-BE98 THANKS

[elflash69]

10gb port

[Mustrum]

@elflash69  have you used the settings in the third party router  setup?

https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router 

[Mustrum]

@elflash69  If you are connecting direct from Asus to ONT there is no need for the EE Hub, not sure why are you even asking?

[XRaySpeX]

Why is the SH+ even on when you are connectiing your own router to ONT? Not that it should make any diff as the SH+ WAN is not connected to anything.

[elflash69]

have also tryed 2.5gb is it supposed to be wan -to ont

[elflash69]

so should i factory reset as i have had a look at nic setting it says 0-2500mb also is there a correct way to set it up as had it 3 days can only connect to 950mb and when i go from WAN to ONT The lightd are are all white ecept the last one which is red no connection thanks

[XRaySpeX]

Yes, router's WAN port to ONT. Have you set the router's WAN settings for the EE BB PPPoE Username & pwd as set out in that article that @Mustrum linked?

[elflash69]

i have reset my rtouter connecting via pppoe ethernet to ONT all lights are white now  i have just been on phone to ee somebody who did not know what they were talking about suggested the email i set it up too and the password of my router i told her thats wrong as i put my email and password am lost now is it a email address for my Username? and what type of password will it be 

[XRaySpeX]

Yes, but it not your email addy but a "fake" 1:

Broadband username or login name:	bthomehub@btbroadband.com
Broadband password:	BT (or leave blank)

It's all in that article that @Mustrum linked.

If you haven't got this right that will certainly be the reason your router is not connecting & showing Red.

[Mustrum]

@elflash69   EE CS will not know much about a third party router, so not sure why you would be on the phone to them.

What is it you are now trying to do? If you have 3 white lights and a PPOE connection then you already have the the details for that.

The only other usernames and passwords you need will be for WiFi access to the router, and probably your email and a passord for access to an Asus account/App.