phone not working

[drm5]

Since switching from Plusnet to EE, my landline is not working. I have taken it to a neighbour's house, and the phone is fine. Therefore, there is an issue with the new setup. It started a few days after the switchover. 

[Chris_B · Accepted solution]

@drm5  If you’ve plugged it into the router and it was working and now it’s not you’ll need to call customer support to get this resolved.  

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[JimM11]

@drm5 Also from the EE Help linked below.

Home Phone Help | EE

[drm5]

Thanks for your replies, all.  

The phone connector (ADSL Modem on filter box) was already in the new router. What hadn't been done - unbeknownst to me - was switching the phone wire (which was from the phone to the filter) to the new router directly from the phone. Problem solved.

Regards.