I was told min 1.3Gb, next to the main router I get over 1.6, but that is front of the house next ot the router, as I move further into the house it drops, even from living room into dining room, no wall to block the signal, as for outside the house in the conservatory or garden, may as well use 5g
upstairs, the speed is around 0.200Gb, luckily we got an extender, but even next to the extender, the speed is only around 0.500-0.600 Gbs, granted still faster than what we got with our old copper broadband and wifi extender, parents don't want the hassle of complaining, or as the account is just a week old from when the engineer came, ask to cancel and move to another provider
I was called today by someone from Customer Support Lincoln, sent me a sms 08:23 that she will be calling me, got a missed call, voicemail at 08:24 as my phone is set to reject unknown numbers, not enough time for me to save that number, said she will call one more time, then close the complaint... a lot of ppl at that time are on their way to work...
number now saved, currently on the phone via 07953966150
apparently it has been passed onto executive team? I think that was what they called it.
tbh, main issue is where the box is, front of house, need to buy a longer network cable so the router can be placed roughly middle of house
speaking to the woman on the new number, mentioned sending out a longer cable then passed onto another member of staff, said order still open, told him that wouldn't explain the drop in speed inside the house, even with the extender, only a 1/4 to 1/3 of the speed
as the order/work is still open and has not been closed off by BT Openreach, they can not connect to the router to run test, told him speed to the router is fine, next to the router speed is fine, only when moving away from router, especially back of house no walls to block the signal or upstairs.
they can not send out a longer cable, but are crediting the account with £10 so I can buy a longer cable, cat6a or higher, quicker than getting another engineer out to relocate the ONT, said he will speak with BT re the order to see if it has been finished, if so close it so they can connect to the router to make sure everything is ok
just over 1hr on the phone
[Mod edit: Removed direct complaint number]
