incorrect password

[yanyiliu]

since this morning, my phone and my iPad can not connect to the wifi because it says incorrect password. but use exactly the same username and password my computer can connect. is there anyone who has the same problem? how can I fix it?

[XRaySpeX]

Try telling your devices to Forget that connection & try to connect again supplying the pwd again.

[yanyiliu]

hi, i have tried that, but still not work

[Minkey1]

@yanyiliu 

Reset the router to revert back to the original pw’s on the card, and start logins again?

[yanyiliu]

hi thank you for your reply. I do not have a router, what i have is an EE wifi voucher account

[Northerner]

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@yanyiliu wrote:

since this morning, my phone and my iPad can not connect to the wifi because it says incorrect password. but use exactly the same username and password my computer can connect. is there anyone who has the same problem? how can I fix it?

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Hi @yanyiliu 

You are using EE public wifi. 

https://ee-wifi.ee.co.uk/public/ee/index.htm

[Northerner]

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@yanyiliu wrote:

hi thank you for your reply. I do not have a router, what i have is an EE wifi voucher account

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Try:

Important note about logging out

You must log out correctly, otherwise your account will stay open and you may have to pay charges for a further 15 minutes. Your account will automatically log-out due to inactivity after 15 minutes.

If you're unable to log back into your account, please contact us on 0800 022 33 22* for assistance.

*Calls to 0800 numbers are free from UK landlines and Mobiles. Mobile costs may vary. Check out bt.com/pricing for details.

[yanyiliu]

hi, I did not log out. I have subscribed for 30 days. My computer can use EE wifi, but my iPad and my phone can not.

[Northerner]

Hi @yanyiliu 

Have you tried restarting them and as @XRaySpeX said forgetting and connecting again. 

Thanks 

[yanyiliu]

yes, I have tried, still does not work. I have called customer service, and she said the number of people using this hotspot is at its maximum capacity, and told me the only solution is to keep trying, when somebody logs out, then I can log in.