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i have moved to ee from sky to i have to contact sky to cancel or do ee manage

pb6598
Visitor

hi all, do i have to contact my previous broadband supplier to cancel or do ee manage this?

thanks

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

You do not & should not contact your previous ISP. EE will take care of everything except your final Sky bill.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

You do not & should not contact your previous ISP. EE will take care of everything except your final Sky bill.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Brilliant Contributor
Brilliant Contributor

@pb6598 And with sky, you should receive e-mail confirmation that the takeover is going to happen, and that they are sorry that you are going, please come back and we will re instate your services no problem. Just watch out for the final billing, if you have NO other sky products it goes into a credit for future use, there is no automatic refund, they cut of your account, and it is hard to see your final bill after a period, this all takes about 6-8 weeks. You will need to call to get the money owed to you transferred back into bank account, and what ever you do DO NOT CLOSE you sky DD until all is done and dusted...