email address for EE

ct49 · ‎15-08-2022

Does anyone have an email address to contact EE?

I've looked on the website and can't find it.

I have landline, Broadband and mobile with EE.

We had a lightning storm last night and now the landline is dead and I can't make or receive call on my mobile.I can use facetime, whatsapp, texts etc. My broadband is working fine.

ta

bristolian · ‎15-08-2022

If you have working broadband and, presumably, WiFi, you should be able to use WiFi-calling.

View solution in original post

XRaySpeX · ‎15-08-2022

EE provide no email contact.

Text HELP followed by your landline number to 60071.

With the landline down your BB is probably running slower than usual. Check your router stats.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

ct49 · ‎15-08-2022

Thanks. I just tried that. I can receive texts but when i try to send one it says "not delivered"

I guess I'll need to borrow someones mobile to call them

bristolian · ‎15-08-2022

If you have working broadband and, presumably, WiFi, you should be able to use WiFi-calling.

ct49 · ‎15-08-2022

Bristolian your a star. I had wifi calling disabled. I rang them They're sending an engineer on Wednesday to try to fix the landline. There's also an issue with the mobile mast which they think is due to the lightning

Thank you

Leanne_T · ‎16-08-2022

Thanks for coming back and letting us know @ct49

Let us know how you get on after the engineer has been 🙂

Leanne.