umm, sounds like a sensible approach? Unfortunately, not possible. If you use the app to carry out any EE TV changes, the app directs you to call an agent. no option. So, calling the agent, when selecting the path to an agent, again, the phone system separates out EETV from the Broadband options. The agent then follows the change requested, in our case, cancellation of the EE TV. The agent did not give us the option to make any broadband changes and the agent had not said that we could not make further changes - we'd just cancelled, anyway. - BTW - NOW tv has a special offer of half price, just as EE are putting UP the price of EETV. DUH!
As we had just been looking through the broadband upgrade offers in the app, it seemed the logical approach to carry on the change using the app. At that point, it was blocked. We then tried using the web pages, we even tried using comparison web sites, but each time it was blocked. So, no recourse but to call an agent. So, wait,,,, wait,,,, zzzzzz…. wait... "ah yes, Hi, we'd like to upgrade our Broadband package..... ", lets see.... no, sorry, you have an open order and we can't make any changes. wait 24 hours and try again".
Umm, "JimM11" says wait longer. okay, no problem with that, but why do these agents have to tell lies? had they said " wait a couple of days or so", its believable. its doable. but to lie about the timescale? honesty and trust run together. Lack of clarity or lack of honesty begets aggravation which causes more work for the next agent (selfish huh?)
And as for the issue about weekends? really? Computers don’t work over weekends? My bank processes direct debits, cheques, payments 24/7. Is www a 9 -5 operation? At work, even when there are major changes, overnight processing is the norm. waiting until weekdays for the electrons to flow again? WHAT? Any softies remember the "bit bucket", or "NO-OP" and the "NULL" functions? are you telling me that at 5PM each Friday, the electrons loop around in a NO-OP loop until Monday 9AM? CROCK.
Anyway, I’ll wait a couple of (working) days for the poor computers milli-FLOPing to catch up with the humans. If there is no joy, a detailed complaint (already drafted) will hit the snail mail /post. Likely get there before the electrons tunnel their way through anyway….
