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cancelling due to 2 month wait

internetuser
Visitor

I went through the process of trying to sign up to EE about a month ago as I suddenly had to move and my provider wasn't available at the new place, being told full fibre was available at the address and it would all be fine.
After over 2 weeks I suddenly received an email saying after evaluation an engineer had to do work on the property and they would get back to me soon which confused me, after this I got an email saying I would have to then wait over 2 months for someone to come around and hook up the house to the service. I tried to move this earlier but to no avail and after dealing with that and then having to move I just want to cancel as there is no point waiting for so long and I do not feel like I was at all properly informed about any of this. 

Am I able to given that my internet still wont have even started until late august and I haven't paid anything yet or will I still face an early cancel fee despite all of that?

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

There is a cooling-off period any time up to 14 days after installation. So, yes, you can cancel FoC.

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your new address? Post the whole table, the text below it and the line above it, blanking out your address.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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