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cancelled, return EE router?

CJHamilton
Investigator
Investigator

‎02-06-2026 10:32 AM - edited ‎02-06-2026 10:33 AM

Hi, I spoke to a nice young man Aaron on 0800 number and he said no further action required after we bundled VIRGIN Tivo with Virgin broadband and landline for elderly mother. The website says we need to return the router. Do we need to do that?

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎02-06-2026 01:12 PM

@CJHamilton : If it's listed in following link then follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP