Hi @Suziehall46
Welcome to the community.
I'm sorry to hear that you've had some problems with your broadband. Have our technical support team or engineers given you any information about what is causing the problem?
Any compensation would be automatically added to your account, if it's covered under one of the scenarios on our Automatic Compensation help page.
If you rely on your service to keep in touch with carers and health professionals, you may qualify for one of our free priority fault repair schemes. Our customer support team will be able to help get this registered on your account.
Vulnerable customer account help | Accessibility support | EE
Chris
