Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45645 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88869 Views
  • 11 replies
  • 12 Helpful

EE CONTACT EMAIL

Hello,Does anyone know the email to contact EE. The broadband contract does not show when it started (which it should be). Please,  I would appreciate if you know the email. Thank you,MIRISK 

Mirisk by Investigator
  • 787 Views
  • 2 replies
  • 2 Helpful

Is it possible to view router browsing history

I need to check a website that was viewed on a specific day but cannot find any option to do so on the router log. I have an IP address for the site im looking for. Is there anyway to see if it was connected to?

KC82 by Investigator
  • 10136 Views
  • 8 replies
  • 2 Helpful

Resolved! Port forward not working - modem issue?

I am unable to port forward connections to my public IP. I have an Asus router internally, which connects to the internet through a Netgear DM200 modem. I have tried forwarding a variety of ports (both TCP and UDP), none of which appear to be able to...

barny99 by Explorer
  • 779 Views
  • 3 replies
  • 1 Helpful

Broadband not working

Broadband been down all day nothing registered online for outages in Derry and sent help to the mobile service and got this reply but still not working 10 hours later  Hi, it's the EE Diagnostics bot here.Our diagnostic testing has found that your br...

No internet

My home broadband is not working since 11: 00  last night all bills up-to-date and paid for 

Tank10 by Visitor
  • 355 Views
  • 2 replies
  • 1 Helpful

Broadband outage

Can someone confirm if there is a bb outage in the Trowbridge, Wiltshire area please. Flashing orange Internet light on router. Checked outage sites and conflicting infoThanks