06-08-2022 05:47 AM
My home broadband is not working since 11: 00 last night all bills up-to-date and paid for
06-08-2022 09:06 AM
Morning @Tank10
Thanks for coming here.
Have you tried restarting your router?
Do you have a landline?
Leanne 🙂
06-08-2022 10:57 AM
Welcome to EE's Home Broadband Forum.
Have you just joined EE BB or were you already with EE BB?
What lights are showing on the router?
What does it say after you log into the router:
Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?