How can i get a QR code to return equipment ?

[PeteH8]

No matter which way I try to contact EE, everything is automated and none of the options allow me to ask for a QR code to return requested equipment. Checked texts and emails and I have the requests to return a wifi disc, but no QR code has been sent.

Are there still any humans working for EE that can help ?

[Northerner]

Hi @PeteH8 

Have you checked your junk/spam email.

https://ee.co.uk/help/orders/return-and-recycle-ee-product

Thanks 

[PeteH8]

Thank you, I have and nothing there, plus the chasing emails are coming through fine. Ive tried the link you gave, but nothing directs you to get a QR code or a human connection. 

Thx for trying though.

[Ali_A · Accepted solution]

Hi @PeteH8 

If all your haven't yet received your QR code, just give us a ring on the number found on the Return and recycle your EE Broadband or EE TV products page provided by @Northerner and we'll sort it. Press option 2 as the first option, followed by option 2 for Broadband queries. 

Ali 

[PeteH8]

Please could you let me know which option gets me a QR code, or send me the QR code to return the equipment requested.

[mod edit for tone]

[XRaySpeX]

Try getting a return bag instead by calling 0330 123 1105 for 1.