Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43982 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85028 Views
  • 11 replies
  • 12 Helpful

Resolved! Ultrafast Broadband with own router

Hi there, I've just placed an order for the ultrafast fttp broadband (900Mb/s) but am currently using my own Unifi equipment (usg-3 + wifi6 lite ap) with an openreach modem. Will I still be able to use this set up or will I need a new modem? Or can I...

tomh14 by Contributor
  • 6588 Views
  • 15 replies
  • 6 Helpful

Smart Hub and Netgear Orbi

So i want to install the netgear Orbi router with a few satellite units to make wifi amazing in the home. Is this possible with the EE Smart Hub ? had a quick look around and cant see anything in the EE Smarthub that allows bridging mode, but noticed...

Resolved! EE wifi disk on network search

Hi I have my wifi disk up and running and renamed it in the EE my home app. When I search for available wifi connections I can't see its ssid. I see my hub ok and lots of other wifi things but not the disk @XRaySpeX  Thanks

kcurrie65 by Skilled Contributor
  • 867 Views
  • 6 replies
  • 3 Helpful

Resolved! Can't link to Works VPN

I used to link to my works VPN from EE Broadband for 5 months but suddenly it's not working today, I try to use my Mobile to connect to my computer and it works. Is there any problem with the broadband network? And how can I fix it? Thanks!

Sending and receiving text messages on a landline

I’ve just purchased a shiny new landline phone and I’m somewhat disappointed that I can’t transfer all the contacts to it via Bluetooth as I could with my previous, 15-year-old model. (I know, I should have read the spec more carefully.) However, I g...

dbridson by Investigator
  • 2829 Views
  • 12 replies
  • 0 Helpful

Questions about switching to EE

The contract with my current ISP is due to end in about two weeks, so I'm looking around for other options (especially better customer service), and EE is among them, thanks to a good price I would get through PerksAtWork (£24.50/month for Fibre Plus...

flavione by Valued Contributor
  • 580 Views
  • 7 replies
  • 2 Helpful