Broadband & Landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44253 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85718 Views
  • 11 replies
  • 12 Helpful

Smart Hub Pro - How to change DNS settings?

I am setting up Smart Hub Plus and want to change the DNS server to 1.1.1.1 but I don't know how, I can't find the option to change it anywhere.Goole returns that the change is done this way:Home > Advanced > My Network > IPv4 Config & switch DNS Ser...

goral by Established Contributor
  • 4513 Views
  • 24 replies
  • 1 Helpful

Installation timescale - so far 3 months and waiting

I ordered in Jan and despite many many chases do not even have a date to install 1.6gb broadband. I know it’s Openreach but if they were honest about possible timeframes I would never have contracted. what are others experiences of time to install?  ...

Rich20148 by Investigator
  • 308 Views
  • 17 replies
  • 0 Helpful

Resolved! “Smart Wifi” after moving from BT to EE broadband

I have recently moved from BT to EE broadband. With BT, I had a BT Homehub and two extender discs to reach the whole house. Now that I am with EE, I still have the same Homehub and the same two extender discs - they all work fine. I note from my firs...

bratman91 by Investigator
  • 315 Views
  • 8 replies
  • 5 Helpful

Enhancer not connecting

Hi my Wi-Fi enhancer connects with Ethernet but once I disconnect and move it it can’t find the router. It’s only 10 metres from the router 

Ccampb28 by Explorer
  • 109 Views
  • 4 replies
  • 0 Helpful

BT modem

My router seems to be an issue since migrating from BT to EE. My issue is associated with access and often It cuts out entirely. Are there any way that I can improve my network? 

Broadband

I am trying to pit in my email address and then my password which it is not being accepted 

Marian49 by Explorer
  • 87 Views
  • 3 replies
  • 0 Helpful