Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 442 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46710 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91072 Views
  • 11 replies
  • 12 Helpful

Resolved! Parental controls

Has anyone else "tested " the parental controls on ee wifi and found them essentially useless? I have 2 children in the house and it is a worry. Since moving from BT we have had no end of issues.  We'd leave but would be charged for termination of co...

kath10010 by Investigator
  • 244 Views
  • 7 replies
  • 2 Helpful

Why is my Wifi being weird?

I have the EE Smart Hub Plus and I have the extender, but my wifi is being super weird. It will allow me to use Google and other things, but it won't let me play YouTube videos or music on Spotify. The videos will load but they won’t play. Help!

Resolved! Extend from the wall entry point to router

Hi! We have had EE broadband fitted and the cable from the wall to router is short. We want to move the tv etc (attached to router) for a new room lay out. Can I buy a longer cable from the wall to the router and does switching (ie removing from wall...

EmTyler by Explorer
  • 267 Views
  • 9 replies
  • 6 Helpful

Resolved! Contract upgrade

@Just looking at contract upgrade and don't want to pay more for the wifi7 hub, I can get 900m speed but it's still the standard hub but if you click in the info button you get a picture of a WiFi 7 hub can anyone explain this  

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Robwmf by Visitor
  • 149 Views
  • 1 replies
  • 1 Helpful