Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45718 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89013 Views
  • 11 replies
  • 12 Helpful

Resolved! Upgrade Cost Doubles on Checkout

Hi, I am looking at upgrading my broadband - it says I can switch to a 900 plan for same price, but when I get to checkout it wtill has the old plan and so says twice the monthly cost?ThanksNick

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mrroach by Investigator
  • 135 Views
  • 3 replies
  • 1 Helpful

Cancel Broadband

I would like to cancel my Broadband.The reason for this is I have moved out of where I live for a few months and do not want to be billed until I move back in. 

Resolved! Fibre installation

No happy with my fibre installation haven't had a good service since day 1 the weeks ago been having trouble with the speeds wasn't a openreach proper installation its was a nother company told to do the installation on behalf of openreach when he ar...

Kuga3 by Investigator
  • 202 Views
  • 8 replies
  • 3 Helpful

Resolved! i7 Wifi extender

Hi, I have two of these - both are set up and showing on my home network buy only one has devoces connected to it. The newer one has none.How do I move some of the connected devices on to the now nearer 2nd extender? Thank you.

962JOF by Visitor
  • 129 Views
  • 1 replies
  • 0 Helpful

EE Wifi showing as open network

Hi, I have read a few articles but none really answered my question. So my router is transmitting the open EE WiFi channel - I have opted out of EE WiFi but it’s still here despite opting out and resetting the router etc - there’s no physical setting...

qucharsky by Established Contributor
  • 1959 Views
  • 24 replies
  • 10 Helpful