The EE Community

Help

Hello i just ordered pays go sim car for 15£ online EE last friday and today i received my sim card problem is i cant call any numbers all time say i dont have a credit i can only txt and i have data?

How to find out how much is it to buy out ur contract

Hi, I'm having the same issue, nobody can hear me on a phone call, I've run all the tests on my phone and they all came back fine, I know my microphone isn't the issue and the other people's phones are all working fine too .. it's hella frustrating t...

Cancelled contract within 14 days last month, 48 quid taken from my 100 refund

So last month I attempted to start a contract and cancelled and returned within 14 days because your service has been beyond appalling throughout this entire experience between operators giving me constant misinformation or at worst withholding infor...

Refund Request for Cancelled Online Order – iPhone 16 Pro Max

Hello, I have a problem with a cancelled online order.I ordered an iPhone 16 Pro Max online last Saturday and paid £30 upfront. The order was cancelled, but the £30 was taken from my bank account. I haven’t received the refund yet. Can you please che...

Broadband fault

Why can’t I talk to someone at EE anymore? I have been through their text system and they are sending an engineer on Friday, leaving me without internet for 2 days when I have work to do.  We have their tv system too so can’t even watch tv.  I tried ...

Top up pay as you go

I am trying to top up my 75 year old father's phone and it will not let me.  The site has been down for several days and I have now managed to get a voucher but it still will not let me top up on either my mobile or computer.  

Smart 5G Hub - No Upload Speed & Constant Connection Drop Off

Hi all,I’ve been with EE for some time now and while the service has occasionally been patchy for a day or two, over the past month it has become close to unusable. We are using the Smart 5G Hub, while download speeds are generally strong (between 30...