adding a BT line to EE broadband account

mmrawnsley · ‎06-02-2024

My EE broadband account is many years old - long before 2017 - can I change my BT landline to EE or will I have to have a new broadband account - much dearer?

Mustrum · ‎08-02-2024

@mmrawnsley thanks for the update, I hope the move goes well.

I presume you stuck with ADSL - is that right?

Also what part of the country are you in - just wondering when you are due t move to Digital Voice - BT have plans, but not sure if EE are following the same outline plan - that said my area is due to be done last.

https://newsroom.bt.com/bt-announces-regional-rollout-schedule-for-digital-voice/

View solution in original post

XRaySpeX · ‎06-02-2024

Is your EE BB Fibre or Standard ADSL?

How much are you paying now for your BT landline & what calling plan does it have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

mmrawnsley · ‎06-02-2024

Standard ADSL

XRaySpeX · ‎06-02-2024

You'll have to regrade to new contract with a Call add-on..

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Storm500 · ‎07-02-2024

Do you receive 2 bills, telephone from BT and broadband from EE?

If so then you have what’s called a “Shared Metalic Path Facility” (SMPF) which is a legacy system that hasn’t been available for years where the phone and broadband are supplied by 2 different ISPs over the same line.

mmrawnsley · ‎07-02-2024

Hi - yes I pay 2 bills

Storm500 · ‎07-02-2024

As @XRaySpeX said you will have to regrade your EE broadband but ensure that they take over your BT phone line so that you can keep your existing phone number or you may loose it.

XRaySpeX · ‎07-02-2024

How much do you pay BT for you landline? What calling features do you have with it?

@Storm500 : I had SMPF with FTTC BB from EE & landline from BT until 2022 when I switched it to "Fibre W/Out Landline" from EE whilst still retaining another landline with BT.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

mmrawnsley · ‎07-02-2024

I did pay £26.35 but it has shot up to £31.58 - it is PAYG. I use my mobile so that is not the reason for the increase.

XRaySpeX · ‎07-02-2024

A PAYG landline with EE for ADSL is free. In other words the line rental is free & you just pay for calls & texts.

Your price with BT seems high. I pay BT £24.50 pm for line rental + Anytime calls to UK landlines & BT Answer 1571.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)