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Mertdolu
Investigator
Investigator

I have been using home internet for more than 1 year. No e-mail is sent to me about my membership or my invoices. When I contact them they are not helpful. They say I have to do it myself online. I write the code written on the modem, it does not accept it. What kind of technical service team is this?

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Mertdolu   What’s written on the router doesn’t help setup an online EE account.   
Please read THIS  

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

The "code" written on the label of the router is either for logging into the router itself or for connecting devices to it by WiFi, whichever 1 you are looking at. They have nowt to do with creating your MyEE a/c.

In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE Broadband.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP