Yellow flashing smart hun

[Jcn1]

Having returned from a week away, my smart hub is flashing yellow. Have done factory reset and same problem occurring. Tried calling EE, only to be told that that department is currently closed

pls help

[Mustrum]

@Jcn1  How about your phone line, is that working?

You could report a fault, following the advice on the Help Pages.

https://ee.co.uk/contact-ee/technical-support/broadband-landline 

[Jcn1]

Like a lot of people, I don’t use my landline at all so have no way of testing it

thabk you for trying to help! 🙂

[Mustrum]

Then report a fault as per my link.

[XRaySpeX]

@Jcn1 : Welcome to EE's Home Broadband Forum.

Are you able to login to it? What does it say after you log into the router:

• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.