Wired connection slow to connect

[Neil0]

When I switch on a device with a wired connection to my router (desktop or TV) there is a delay of several seconds before a connection is established.  Reliability and speed are excellent when connected but I did not experience this lag when I was previously with BT.

Cana anyone shed any light on this?

[JimM11]

@Joe77x Have you checked to see what FW version that your router is on! And below this is the updated list only for the EE Smarthub+ Router....

SH31B

FW: r1.35.0-R-1138091-PROD-83002 and the gui is at App version: 1.13.1.
FW: r2.68.11-R-1260390-PROD-83002
FW: r2.68.12-R-1270837-PROD-83002 and the gui is at App version 2.36.4. 09/01/2025
FW: r2.68.16-R-1296172-PROD-83002 and the gui is at App version 2.36.4. 31/01/2025
FW: r2.68.17-R-1303190-PROD-83002 and the gui is at App version 2.36.4. 14/02/2025
FW: r2.68.18-R-1303195-PROD-83002 and the gui is at App version 2.36.4. 11/02/2025
FW: r2.72.2-R-1302577-PROD-83002 and the gui is at App version 2.36.9. 11/04/2025
FW: r2.72.3-R-1302579-PROD-83002 and the gui is at App version 2.36.9. 11/04/2025
FW: r3.8.11-R-1414606-PROD-83002 and the gui is at App version 2.36.9. 23/06/2025

[Joe77x]

I'm on FW: r3.8.11-R-1414606-PROD-83002 

[JimM11]

@Joe77x Then you should be fixed and working fine with NO ethernet connection issues!

[Joe77x]

Well it's not so I assume that last update did  not have the fix. EE guy lists it as FW 3.18.

[JimM11]

@Joe77x Sure does look that way then he could have tried but did not catch the release, so down to the switch fix, or wait for the whenever it happens, not bad going on nearly 2 years now, some day!

[imacken]

Any news on Pro hub firmware?

[imacken]

Anyone?

[Joe77x]

Any update Steve.....

[imacken]

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@Steve_BT wrote:

Hi All,

Good news is that this has been fixed and tested (migrating from STP to RSTP) but it's currently in r3.18.x which I can't imagine will be a quick rollout. I'm seeing if it can be back-ported at all.

Steve

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@Steve_BT I asked about 7 weeks ago about this. Any update?  Do you know what the current Pro FW version is and if it has fixed the issue discussed here?

I'm on r2.64.7-R-1303938-PROD-1 and it doesn't have the fix.

[imacken]

As no one is replying here, does anyone know how to contact EE on this?  I'm guessing the front line call centre people are not the answer!