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Wired connection slow to connect

Neil0
Explorer

‎03-03-2024 10:34 AM

When I switch on a device with a wired connection to my router (desktop or TV) there is a delay of several seconds before a connection is established.  Reliability and speed are excellent when connected but I did not experience this lag when I was previously with BT.

Cana anyone shed any light on this?

36 REPLIES 36
imacken
Established Contributor
Established Contributor
In response to tintin82

‎05-02-2025 01:21 PM

No. I gave up reporting it. They just kept telling me that it’s an issue with my devices, and no one else has reported it!

 Pathetic really. 

0 Helpful
yetihunter
Investigator
Investigator
In response to tintin82

‎05-02-2025 02:07 PM

no, I "suck it up" and "got used to", I know EE has a new hub and I'm kinda waiting for someone to swap for it and tell me the issue is fixed on that one, hint hint 😉

 

https://ee.co.uk/broadband/wifi-7

0 Helpful
imacken
Established Contributor
Established Contributor

‎05-02-2025 02:09 PM

As you can see from my replies above, the new Pro hub made no difference to the issue. 

0 Helpful
Neil0
Explorer
In response to tintin82

‎05-02-2025 02:46 PM

No, I've learnt to live with it.

A small annoyance in the scheme of things.
0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to tintin82

‎05-02-2025 05:50 PM

@tintin82 To this day the NIC delay connection still exists on the Plus and the Pro router's, Tp-Link switch in front clears the error out as the switch is always powered either on the adapter or off the Router USB port. Not the news you want to hear, new FW released, so on the First Check of my to-do list, and will post when router get's it's update.🙄

0 Helpful
imacken
Established Contributor
Established Contributor

‎05-02-2025 05:55 PM

@JimM11 thanks for that. Do you mean you have tested new firmware and it will be released to the public?  Sorry, not quite clear what you were meaning.

0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to imacken

‎05-02-2025 06:09 PM

@imacken No EE are rolling out a new release of FW to the EE Smarthub+ Routers, i will copy the last 2 1st was rapid, pulled and now replaced with the updated, I have compiled my own oops error list for the Plus router, and as NO details are ever given it's a suck it and see were it will be at. Update will appear sometime, but just not as yet...

FW: r2.68.12-R-1270837-PROD-83002 and the gui is at App version 2.36.4. couple weeks ago first reported then very quite...
FW: r2.68.16-R-1296172-PROD-83002 and the gui is at App version 2.36.4. out reported 04/02/2025.

0 Helpful
imacken
Established Contributor
Established Contributor
In response to JimM11

‎05-02-2025 06:13 PM

@JimM11 Thanks for that. Is this update just for Smarthub+, or Pro as well?  Btw, where do we see the hub FW version?

0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to imacken

‎05-02-2025 06:27 PM - edited ‎05-02-2025 06:42 PM

@imacken So the Pro is below, it also getting update, You will see in the Web Manager http://192.168.1.254 and click on the Status screen if app user, then click on your router box and it displays info for it.

FW: r2.64.5-R-1298597-PROD-1 and the gui is at App version 2.34.2.

0 Helpful
imacken
Established Contributor
Established Contributor

‎05-02-2025 06:32 PM

@JimM11 Thanks again.  Yes, that is the firmware I have, but my app version is 2.34.2. No big deal, I guess.  So, is the FW update rolling out now?

0 Helpful