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Wifi

Assassin5927558
Visitor

‎11-06-2026 11:06 AM

Hi ee since about 3pm yesterday the WiFi has gone from 40mbps to 15mbps and it does not seem to be changing I am hoping you are already trying to fix it please at least make a post saying your noticing the issues as it is becoming very difficult to do anything on the WiFi 

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2 REPLIES 2
JimM11
Community Hero
Community Hero

‎11-06-2026 11:13 AM - edited ‎11-06-2026 11:18 AM

@Assassin5927558 Call EE CS, or run the service checker on your side, EE don't fix anything unless you let them know or if it is a KNOWN fault affecting an area that you are currently in.

ee.co.uk/help/contact-ee/technical-support/broadband-landline

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Northerner
EE Community Star
EE Community Star

‎11-06-2026 12:06 PM

Hi @Assassin5927558 

Are you connected to 2.4GHz ,5GHz, 6GHz. Have you tried turning WiFi off on your device and then back on. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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