Wifi

[juliehicks71]

i fixed my wifi with the company around 6-7pm last night and have yet to be able to use my internet. i have tried all different methods of resetting to no avail. does anyone know if there’s any way i can get my wifi back on throughout the night or will i just have to wait until morning when ee reopen their call lines. thanks 

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

What do you mean by "I fixed my wifi with the company"?

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?