Wifi speed slow and bill high

Emmaxlxs · ‎10-02-2025

My wifi is slow and only get it in front room and i pay £38 a month

Peter_W · ‎10-02-2025

Good evening @Emmaxlxs.

Welcome to the EE Community 😊

Like @XRaySpeX mentioned your speeds will depend on the plan you've gone for, and with this you should have received an estimate, along with a minimum guaranteed speed.

If you haven't already, I'd recommend taking a look at our fault checker, which will test your connection, give you some troubleshooting steps, and if needs be help you get these issues investigated further.

Peter

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XRaySpeX · ‎10-02-2025

Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Peter_W · ‎10-02-2025

Good evening @Emmaxlxs.

Welcome to the EE Community 😊

Like @XRaySpeX mentioned your speeds will depend on the plan you've gone for, and with this you should have received an estimate, along with a minimum guaranteed speed.

If you haven't already, I'd recommend taking a look at our fault checker, which will test your connection, give you some troubleshooting steps, and if needs be help you get these issues investigated further.

Peter