Wifi not connecting after power cut, No phone signal to phone help desk
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03-02-2023 09:29 PM
Hi
I don't know if anyone can give me any advice but I had a power cut and my wifi to my phone stopped working. I have rebooted my router, restarted my phone and still no joy. Problem is that I live in an area where I can't get a mobile signal.
I have to drive out the area to phone, any one have any ideas please
Thanks in advance
Solved! See the answer below or view the solution in context.
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03-02-2023 10:24 PM
Yep even when i press wifi
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03-02-2023 10:25 PM
Then I fear that your mobile is faulty.
Post an image of that WiFi screen.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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03-02-2023 10:34 PM
How do I post a pic of that? I can't send anything from my phone as no signal here
If it is my phone then EE can supply me a replacement as my contact was due last year and I didn't do an upgrade
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03-02-2023 10:37 PM
Use the Camera icon above your text to upload an image file to here.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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03-02-2023 10:42 PM
But how do i get a screenshot from my phone to my pc?
I am using my pc as I have no network signal here
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03-02-2023 10:47 PM
USB or Bluetooth?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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03-02-2023 10:52 PM
Thank you for your help but I can't do this, I will have to drive out in the morning somewhere and ring up.
I seem to remember last time something like this happened they had to switch something on as it had auto turned off at EE end. It didn't recognize my phone.
Shame EE can't get the signal here to work.
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05-02-2023 12:37 AM
Finally got it sorted this morning after spending 30 mins on the phone with tech support.
Thank you for your advice.
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05-02-2023 07:56 AM
Thanks for coming back and letting us know @phari.
Katie
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05-02-2023 08:19 AM
What was it?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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