I have several Smart sockets outside the house - all were working fine, they connect over 2.4GHz to Internet.
Recently they all stopped working, at a 240V level I can use them manually but they will not connect to the App. When I try to 'Add' device, it cannot find a device on the network
After a few days of frustration..... I unwired one socket and powered it up in the house alongside the router and connected OK .... but as soon as I move it back to the required location, it will not connect.
The outlet locations have not moved and the house & router have not moved ..... assuming my Wifi is the issue.
For connection, I have to turn off 5GHz (common for many devices), but once the connection is made I can turn 5GHz back on and it continues to work OK.
Is there anything that I can do to increase WiFi signal strength ..... tried an EE extender, makes no difference.
I tried contacting EE support but all I get is an option to use SMS service, and it drops the call. Can you speak to a person anymore ?
