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Wifi calling suddenly stopped working on return from holiday.

Nath1978
Investigator
Investigator

Mobile signal is poor where we live, so we normally use Wifi calling. However, it just stopped working. EE call centre are adament its not a router issue, but i'm not convinced. 

Its the same problem on 3 iphones and 2 android phone (Samsung & Google), these are all on EE, but on 2 separate contracts.  When you put phone in flight mode and connect to the wifi, you can use the internet fine. When you try and make a phone call, its just says there is no wifi connection. 

We keep missing calls from people as signal is so poor. 

Wifi calling works ok on all phones on other peoples wifi networks, so its not the phones. 

In my view its either, wifi router, router setting or fibre connection box, which was repaired recently as we had zero wifi when returning from holiday. 

1 SOLUTION

Accepted Solutions
Leanne_T
EE Community Support Team

Morning @Nath1978 

Thanks for coming back to us with an update. If this is only happening on your broadband WiFi network, this would need to be investigated by the broadband team. Please let us know how you get on when the engineer has been. 

Leanne. 

View solution in original post

25 REPLIES 25
JimM11
Brilliant Contributor
Brilliant Contributor

@Nath1978 Has happened before that the wi-fi calling just quit operation on all phones, there was nothing that could be done, took about 4 day's and all started working again. All you can do is report to EE CS, as to whether they take it serious is another question.👍

XRaySpeX
EE Community Star
EE Community Star

Who is your BB with?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
EE
Mustrum
EE Community Star
EE Community Star

@Nath1978  have you reset./rebooted the router?

XRaySpeX
EE Community Star
EE Community Star

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

Certainly sounds router-specific to me. Has the router been restarted between VoWiFi last working, and it not now working?

Router has been restarted & reset. Phones have been rebooted, and WiFi
network removed and re-connected
EE Fibre essentials 500.
EE Smart Hub plus router
Nath1978
Investigator
Investigator

so just to update, we have replaced the Smart Hub and this didn't make any difference. I am being passed to Mobile support from Broadband support. Its not a handset issue (same on Android & Apple) and phones are on 2 separate accounts (1 business, 4 on home contract). If its a mobile issue, it must be a mast problem.