Wifi calling suddenly stopped working on return from holiday.

[Nath1978]

Mobile signal is poor where we live, so we normally use Wifi calling. However, it just stopped working. EE call centre are adament its not a router issue, but i'm not convinced. 

Its the same problem on 3 iphones and 2 android phone (Samsung & Google), these are all on EE, but on 2 separate contracts.  When you put phone in flight mode and connect to the wifi, you can use the internet fine. When you try and make a phone call, its just says there is no wifi connection. 

We keep missing calls from people as signal is so poor. 

Wifi calling works ok on all phones on other peoples wifi networks, so its not the phones. 

In my view its either, wifi router, router setting or fibre connection box, which was repaired recently as we had zero wifi when returning from holiday. 

[Sofaslug]

Hi Leanne

This appears to be a common theme for a lot of customers where wifi calling is not functioning as expected?

Is EE looking into this for us all?

Thank you

[Leanne_T]

Hi there @Sofaslug 

Thanks for coming here 🙂

If you're experiencing problems with WiFi Calling, this would need to be reported by giving us a call on 150. When you call the team can run troubleshooting and if needed raise a support ticket, or add your details to any existing ticket, so this can be fully investigated by the support team. 

Leanne. 

[Nath1978]

I reported to to broadband help desk and twice they handed me to mobile team even though I told them that WiFi calling works on the phones on other people's WiFi. I finally got one of the broadband helpline team to book me an Openreach appointment, after they sent me a new Smart Hub and that didn't fix it. 

[Leanne_T · Accepted solution]

Morning @Nath1978 

Thanks for coming back to us with an update. If this is only happening on your broadband WiFi network, this would need to be investigated by the broadband team. Please let us know how you get on when the engineer has been. 

Leanne. 

[Nath1978]

We had a BT engineer come out. He swapped our EE Smart Hub to a BT Smart Hub. Problem is now resolved. 

[Michael_D]

Thanks for coming back to let us know @Nath1978.

I'm glad to hear it is all sorted.

Michael

[iamjoeyphoto]

Hi there. I'm having this exact same issue. And the only response i can find online is to call 150... However, because i live in a place where i rely on wifi calling due to non existent mobile coverage, I can't call. Oh the irony. Please can you advise how to continue?

[JimM11]

@iamjoeyphoto You can only try both the EE Router off and the Mobile phone off say five minutes or so, back on and see if it all returns to working!

[iamjoeyphoto]

Hey Jim thanks for that, but i'm not on ee for internet and tried all the off and on gubbins with everything, reset network settings, the lot, to no avail. 

[JimM11]

@iamjoeyphoto Who is supplying the BB and the Mobile, had EE BB wi-fi calling issue before and it was 3 day's before it recovered, and sky currently has not been brilliant over the last couple off day's but working!