@lizbos - is there anybody who can help you co-ordinate the WPS pairing? The hub won't support the PIN entry method.
Failing that, a few other things you can try: -
Option 1 - Trigger WPS from the Hub Manager
- There is an alternative way to trigger WPS on the hub without having to physically press the button on the casing.
- Access the Hub Manager at http://192.168.1.254 using a machine that you can take into the room where the printer is.
- Navigate to Advanced > Wireless (you will probably have to enter the hub admin password from the removable settings card).
- You should see a WPS web browser button somewhere, which you can click to start WPS on the hub.
- Navigate through the printer menus to initiate WPS button press (does this help?) and then click the WPS button in your web browser.
Option 2 - Temporarily disable 5GHz Wi-FI
- Access Hub Manager at http://192.168.1.254
- Navigate to Advanced > Wireless.
- Here you will find a couple of toggles for the 2.4GHz and 5GHz Wi-Fi. Switch the 5GHz one off and save the settings.
- Wait 5 mins for everything to settle.
- Try connecting the printer again by manually entering the password i.e. *not* using WPS.
- If the printer connects, then repeat above steps to re-enable the 5GHz Wi-Fi.
- Cross your fingers that things stay connected.
Option 3 - Change Wi-Fi mode
- Access Hub Manager at http://192.168.1.254
- Navigate to Advanced > Wireless.
- Look for a 'Wi-Fi Mode' selector (this may not be present depending on your router software version).
- If it's there, try changing to 'Wi-Fi 6 Compatibility' or 'Wi-Fi 5' mode and save the changes.
- Wait 5 mins for everything to settle.
- Try connecting the printer again by manually entering the password i.e. *not* using WPS.
Option 4 - Use Compatible WiFi
- Access Hub Manager at http://192.168.1.254
- Navigate to Advanced > Wireless.
- Look for a 'Compatible Wi-Fi' tab/section (this may not be present depending on your router software version).
- Under Compatible Wi-Fi, enable the feature and choose a network name and password that is different to your main Wi-Fi details.
- Save the changes and wait 5 mins or so for everything to settle.
- Try connecting the printer to the new Wi-Fi network you have just created by manually entering the password i.e. *not* using WPS.
Good luck! 🤞
