Wifi Booster/extender (Super hub plus)

[DBUK]

I have just been ported over to EE from a long term FTTP account with BT, while on the phone placing the order i was told the old BT extender/booster discs (black) would work with the new router/hub, this is not the case.  I made it clear without i would not sign up, they ensured me they would work, i triple checked this.  Since, i have also found they will not work with 6ghz so essentially useless even if they did work.

I have now been trying to contact EE all day, 7 hours on the web chat talking to scripted incompetent people and getting nowhere, what a joke this company is.
Is there anyway to get the new extenders sent out or am i wasting my time?

I will not pay for these as this was the main concern brought to them initially, which clearly was not listened to.

I am within my 14 days cooling off period, but even getting through to cancel is near impossible.

Shocking service!

[TD008]

Have as many as you like

[JimM11]

@Yogalady Below is the link to BT about the WHITE wholehome wi-fi details etc.

BT Whole Home Wi-Fi | BT Help

[Yogalady]

Thank you ... I just contacted Customer Services and they are sending a 2nd on with no charge

[Yogalady]

Thanks ... I followed the guidance from TD008 and contacted Customer Services who are sending me a 2nd booster free of charge

[Yogalady]

I phoned Customer Services (150) and they are sending me a second booster (already have one in conservatory) free of charge

[Leanne_T]

Morning @Yogalady 

Thanks for coming back and letting us know 🙂

Glad to hear this has been sorted for you. 

Leanne.

[SAS68]

Hi can you please, let me know how I can get a booster sent out I have been told this is not possible and my only option is to pay more….leave I’m in my 14 day cooling off period….so far I’m not impressed I currently have devices in the garden that will now not work 

[JimM11]

@SAS68 No matter what, your garden is not covered for home broadband.

[XRaySpeX]

@JimM11 : How do you work that out? Is there a T&C that prohibits it? As long as it's reachable it should work.

What about a landline phone? Is that also out-of-bounds?

[JimM11]

@XRaySpeX If reachable then there is nothing stopping it being used, you are correct, do not see what telephone has to do with anything. And the link

9.
10.
11.
This guarantee does not cover gardens or any external rooms,
buildings or structures such as sheds or garden offices.

ee-smart-hub-pro-and-smart-wifi-pro-t-and-cs-september-2024.pdf